Service! – recovered from the Wayback machine
[Originally posted on October 26th, 2016]
As a grown up, there are few things as good as someone else cooking and clearing up after you.
I value it and I reward it.
More importantly, I do not reward bad service. Good service costs nothing, bad service costs customers. As a waitress working in a well known franchise in the early 1990’s, we weren’t told this but it is something you see everyday.
If a restaurant is offering service, it needs to be prompt, accurate and civil. It’s obviously a high bar I’m setting here. In the past two months I’ve had two occasions where that has not been on offer.
Wagamama in Ipswich and International House of Pancakes in Elvedon’s Centre Parcs.
Today in Wagamama, Ipswich was the worst service I’ve ever had. It was busy but we weren’t in a hurry and reasonably relaxed. Can I get you some drinks? Please, an OJ and a sprite – small OJ.
30 minutes later and still no sign of the drinks! Others had been served and our meal order had not been taken.
Everything OK? I was a little curt in pointing out the lack of drinks. The order had been lost. Right, well an OJ and a sprite please. Coming right up!
Only it didn’t. The OJ was green in colour. 10 minutes later and the OJ finally showed up…
Posted: July 4th, 2018 under 42.